By day, I build high-performing customer support systems.
By night, I negotiate with a two-year-old who is convinced bedtime is optional.

I’m a Customer Support & CX Operations leader with 8+ years of experience building scalable support operations, reducing resolution times, and driving measurable improvements in customer satisfaction.

My focus is on outcomes — improving quality, fixing broken processes, and helping teams deliver consistent, high-standard customer experiences.

I work across support, QA, and customer success to improve systems, processes, and customer experience end-to-end.
I take ownership of problems, use data to identify root causes, and implement practical solutions that drive real results.

At the core, my approach is simple:
make things work better, faster, and more consistently.

Impact:
NPS: −17 → +51 · Response time: 3 hrs → 2 min · Resolution time: days → 9 hrs